PL TAXI PLATFORM TERMS OF SERVICE

1. General Provisions

These Terms of Service define the rules for using the PL Taxi Platform and the conditions for providing services by electronic means by the Operator.

The Operator of the Platform is:

These Terms have been prepared in accordance with applicable laws of the Republic of Poland, including the Act of 18 July 2002 on Providing Services by Electronic Means. Using the Platform means acceptance of these Terms.

2. Definitions

• Operator – PL Group Sp. z o.o., which provides the Platform;
• Platform – the PL Taxi website and mobile application;
• Application – the PL Taxi software installed on the User's device;
• User – any person using the Platform;
• Passenger – a User ordering a ride;
• Carrier – an entrepreneur providing passenger transport services, cooperating with the Operator;
• Driver – a person performing a ride on behalf of a Carrier;
• Ride – a transport service performed by a Carrier for a Passenger;
• Order – a request for a Ride placed by a Passenger via the Platform;
• Commission – the fee due to the Operator for the use of the Platform, deducted from the payment for the Ride.

3. Nature of the Platform and Scope of Services

The Platform is a technological tool (software) that enables Passengers to be matched with Carriers providing passenger transport services.

The Operator acts solely as an intermediary between the Passenger and the Carrier and provides software enabling the placement and fulfilment of an Order.

The Operator is not a carrier, does not provide transport services, and is not a party to the transport agreement concluded between the Passenger and the Carrier.

Transport services are provided directly by Carriers at their own responsibility, in accordance with applicable law.

4. Technical Requirements

Using the Platform requires:

• a device with access to the Internet;
• a current version of the mobile application or web browser;
• an active phone number and e-mail address;
• enabled location services – for features requiring them.

5. Registration and User Account

Using the Platform requires creating a user account. During registration, the Passenger provides a first name, phone number, and e-mail address.

The User is obliged to provide true and current data and to update it promptly.

The User is responsible for maintaining the confidentiality of their account access credentials and for actions taken within the account.

6. Ordering Rides

The Passenger places an Order via the Application, indicating the ride start and end locations and selecting the available options.

After an Order is placed, the Platform forwards it to available Carriers for fulfilment. Acceptance of the Order by a Carrier constitutes the conclusion of a transport agreement directly between the Passenger and the Carrier.

The Passenger may cancel an Order under the conditions set out in the Application. In certain cases, cancellation may involve a fee.

7. Ride Fulfilment

A Ride is performed by a Carrier or a Driver acting on the Carrier's behalf.

The Carrier bears sole responsibility for the performance of the transport service, its quality, and safety, in accordance with applicable law.

The Passenger is obliged to observe safety and order rules during the ride and not to endanger the Driver or other road users.

8. Payments and Settlements

Payment for a Ride may be made cashlessly via the Platform or in cash, provided that the given payment method is available in the Application.

Cashless payments are carried out with the participation of an external payment operator, in accordance with applicable security standards. PL Group Sp. z o.o. does not store full payment card data of Passengers.

The amount of the fee for a Ride is determined on the basis of the fare and the information presented to the Passenger in the Application.

8.1. Settlements between PL Group and the Partner / Carrier

1. By concluding a cooperation agreement with PL Group Sp. z o.o. and by accepting these Terms during registration on the PL TAXI Platform, the Carrier authorises PL Group Sp. z o.o. to arrange, receive, record, and settle on its behalf the cashless payments due for Rides performed by the Carrier or by Drivers acting on its behalf via the Platform.
2. Funds originating from cashless payments made by Passengers are transferred, through an external payment operator, to the account used by PL Group Sp. z o.o. to handle Platform settlements.
3. Upon the effective receipt of the amount due within the cashless payment system, the Passenger's obligation towards the Carrier is deemed fulfilled to the extent of the amount received.
4. Cash payments are made directly to the Carrier or to the Driver acting on its behalf. PL Group Sp. z o.o. is not obliged to accept or to transfer to the Carrier the amounts paid by the Passenger in cash. Cash payments may, however, be taken into account when determining the Commission due to PL Group Sp. z o.o. and the Carrier's settlement balance.
5. PL Group Sp. z o.o. is entitled to deduct from the amounts due to the Carrier:
   • a) the Commission due to PL Group Sp. z o.o. for the use of the Platform;
   • b) fees and costs agreed with the Carrier related to payment handling or the use of the Platform;
   • c) amounts of refunds made to Passengers;
   • d) amounts resulting from chargebacks, payment complaints, and transaction corrections;
   • e) corrections of the Ride price;
   • f) other due receivables of the Carrier towards PL Group Sp. z o.o., where the possibility of deducting them results from the agreement, these Terms, or has been accepted by the Carrier.
6. Settlement with the Carrier is made once a week. PL Group Sp. z o.o. transfers to the bank account indicated by the Carrier the amount of effectively received cashless payments, reduced by the Commission due and by the remaining receivables and corrections set out in these Terms or in the agreement with the Carrier.
7. The Carrier is obliged to provide correct and up-to-date bank account details and bears responsibility for the consequences of providing incorrect or outdated data.
8. If, after a settlement has been made, in particular as a result of a refund, chargeback, correction, or settlement of cash payments, the Carrier's balance becomes negative, PL Group Sp. z o.o. is entitled to settle that amount against future receivables of the Carrier. If settlement against future receivables is not possible, the Carrier is obliged to pay the amount due in accordance with the information provided by PL Group Sp. z o.o.
9. PL Group Sp. z o.o. makes settlement information available to the Carrier in electronic form, in particular via the Platform, the Partner panel, or another electronic channel made available.
10. Acceptance of the agreement and of these Terms by the Carrier constitutes acceptance of the manner of receiving and settling payments described above, as well as the granting to PL Group Sp. z o.o. of the authorisation necessary to perform these activities within the scope set out in these Terms and in the cooperation agreement.

8.2. Passenger Payments, Failed Transactions, Refunds, and Corrections

1. The Passenger is obliged to pay the full amount due for a completed Ride using the payment method selected and available in the Application.
2. Where a cashless payment is selected, the Passenger is obliged to ensure that the selected payment method can be effectively charged with the amount due.
3. If a cashless payment is not effectively completed, in particular due to the transaction being declined, insufficient funds, restrictions applied by the bank or the payment operator, or for other reasons beyond the control of PL Group Sp. z o.o., the Passenger's payment remains outstanding.
4. PL Group Sp. z o.o. may, to the extent permitted by law and by the rules of the payment operator used, retry the collection of the amount due or enable the Passenger to settle the amount due using another available payment method.
5. Until the outstanding amount is settled, PL Group Sp. z o.o. may restrict the Passenger's ability to place further Orders or to use certain functions of the Platform, subject to mandatory provisions of law.
6. PL Group Sp. z o.o. is not obliged to finance from its own funds payments it has not received from the Passenger. The amount due to the Carrier under a cashless payment is settled after the relevant funds have been effectively received, taking into account the settlement rules set out in point 8.1.
7. If the Passenger has been charged for a Ride that was not performed, or if there are grounds for a refund of all or part of the amount due, the refund or correction is made in accordance with these Terms, the Complaints Policy, the rules of the payment operator, and applicable law.
8. Refunds are made, as a rule, using the same payment method that was used for the original transaction, unless the law, the rules of the payment operator, or the circumstances of the given case require another method of refund.
9. The time it takes for a refund to be credited to the Passenger's account may depend on the bank, the card issuer, or the external payment operator and may be beyond the control of PL Group Sp. z o.o.
10. In the event of a payment complaint, chargeback, refund, or correction related to a Ride, PL Group Sp. z o.o. is entitled to correct the settlement of the given Ride accordingly, in line with the rules set out in point 8.1.

9. Prices and Fees

The Ride price is presented in the Application before the Order is placed and may depend on the route, time, distance, and current demand.

The final cost of the Ride may change in the event of a route change, additional stops, or waiting time.

10. Rights and Obligations of the User

The User undertakes to:

• use the Platform in accordance with the law and these Terms;
• provide true data;
• refrain from actions that disrupt the proper operation of the Platform;
• respect the rights of Carriers and Drivers;
• pay amounts due for Rides on time.

11. Rights and Obligations of the Operator

The Operator undertakes to ensure the availability of the Platform and its proper operation to the extent technically possible.

The Operator has the right to temporarily restrict access to the Platform in order to carry out maintenance or updates.

The Operator has the right to block or delete the account of a User who violates these Terms or the law.

12. Liability

The Operator is not liable for the actions or omissions of Carriers and Drivers, including the quality, safety, and manner of performance of the transport service.

The Operator is liable only for the proper operation of the Platform to the extent arising from applicable law.

The Operator is not liable for damage resulting from the User providing false data or using the Platform in violation of these Terms.

13. Complaints

The User has the right to file a complaint regarding the functioning of the Platform or the services provided by the Operator.

The detailed rules for filing and handling complaints are set out in the Complaints Policy, which is an integral part of these Terms.

14. Protection of Personal Data

The rules for processing Users' personal data are set out in the Privacy Policy.

The rules for the use of cookies are set out in the Cookie Policy.

15. Termination and Withdrawal

The User may cease using the Platform and delete their account at any time.

The consumer is entitled to the rights arising from applicable consumer protection laws, including the right to withdraw from the agreement in the cases provided for by law.

Due to the nature of transport services, performed at the Passenger's request, the right of withdrawal may be limited in accordance with applicable law.

16. Changes to the Terms

The Operator reserves the right to amend these Terms in the event of changes to the law, development of the Platform, or changes to the scope of the services provided.

The current version of the Terms is published on the Platform's website. Continued use of the Platform after the changes take effect means acceptance of them.

17. Final Provisions

These Terms are an integral part of the legal documentation of the PL Taxi Platform.

In matters not regulated by these Terms, the applicable laws of the Republic of Poland apply.

If any provision of these Terms is found to be invalid or ineffective, this does not affect the validity of the remaining provisions.

Any disputes arising from the use of the Platform are subject to resolution by the competent common courts in accordance with applicable Polish law.