These Terms of Service define the rules for using the PL Taxi Platform and the conditions for providing services by electronic means by the Operator.
The Operator of the Platform is:
These Terms have been prepared in accordance with applicable laws of the Republic of Poland, including the Act of 18 July 2002 on Providing Services by Electronic Means. Using the Platform means acceptance of these Terms.
The Platform is a technological tool (software) that enables Passengers to be matched with Carriers providing passenger transport services.
The Operator acts solely as an intermediary between the Passenger and the Carrier and provides software enabling the placement and fulfilment of an Order.
The Operator is not a carrier, does not provide transport services, and is not a party to the transport agreement concluded between the Passenger and the Carrier.
Transport services are provided directly by Carriers at their own responsibility, in accordance with applicable law.
Using the Platform requires:
Using the Platform requires creating a user account. During registration, the Passenger provides a first name, phone number, and e-mail address.
The User is obliged to provide true and current data and to update it promptly.
The User is responsible for maintaining the confidentiality of their account access credentials and for actions taken within the account.
The Passenger places an Order via the Application, indicating the ride start and end locations and selecting the available options.
After an Order is placed, the Platform forwards it to available Carriers for fulfilment. Acceptance of the Order by a Carrier constitutes the conclusion of a transport agreement directly between the Passenger and the Carrier.
The Passenger may cancel an Order under the conditions set out in the Application. In certain cases, cancellation may involve a fee.
A Ride is performed by a Carrier or a Driver acting on the Carrier's behalf.
The Carrier bears sole responsibility for the performance of the transport service, its quality, and safety, in accordance with applicable law.
The Passenger is obliged to observe safety and order rules during the ride and not to endanger the Driver or other road users.
Payment for a Ride may be made cashlessly via the Platform or in another manner made available in the Application.
Cashless payment is carried out with the participation of an external payment operator, in accordance with applicable security standards. The Operator does not store full payment card data.
All funds for the Ride are received into the account of the Operator (PL Group Sp. z o.o.), which acts as an intermediary in the settlements between the Passenger and the Carrier.
The Operator transfers the funds to the Carrier after deducting the service commission due for the use of the Platform.
The ride fee is calculated based on the fare presented in the Application before the Order is confirmed.
The Ride price is presented in the Application before the Order is placed and may depend on the route, time, distance, and current demand.
The final cost of the Ride may change in the event of a route change, additional stops, or waiting time.
The User undertakes to:
The Operator undertakes to ensure the availability of the Platform and its proper operation to the extent technically possible.
The Operator has the right to temporarily restrict access to the Platform in order to carry out maintenance or updates.
The Operator has the right to block or delete the account of a User who violates these Terms or the law.
The Operator is not liable for the actions or omissions of Carriers and Drivers, including the quality, safety, and manner of performance of the transport service.
The Operator is liable only for the proper operation of the Platform to the extent arising from applicable law.
The Operator is not liable for damage resulting from the User providing false data or using the Platform in violation of these Terms.
The User has the right to file a complaint regarding the functioning of the Platform or the services provided by the Operator.
The detailed rules for filing and handling complaints are set out in the Complaints Policy, which is an integral part of these Terms.
The rules for processing Users' personal data are set out in the Privacy Policy.
The rules for the use of cookies are set out in the Cookie Policy.
The User may cease using the Platform and delete their account at any time.
The consumer is entitled to the rights arising from applicable consumer protection laws, including the right to withdraw from the agreement in the cases provided for by law.
Due to the nature of transport services, performed at the Passenger's request, the right of withdrawal may be limited in accordance with applicable law.
The Operator reserves the right to amend these Terms in the event of changes to the law, development of the Platform, or changes to the scope of the services provided.
The current version of the Terms is published on the Platform's website. Continued use of the Platform after the changes take effect means acceptance of them.
These Terms are an integral part of the legal documentation of the PL Taxi Platform.
In matters not regulated by these Terms, the applicable laws of the Republic of Poland apply.
If any provision of these Terms is found to be invalid or ineffective, this does not affect the validity of the remaining provisions.
Any disputes arising from the use of the Platform are subject to resolution by the competent common courts in accordance with applicable Polish law.